Return Policy

  • Thank you for shopping with ablackdress.com. For any concerns please feel free to contact us at customerservice@ablackdress.com
  • All merchandise must be returned unworn, unwashed, and with original tags attached. If you return items that have been tried on and they have make up on them, they will not be accepted as a return and the items will be sent back to you.
  • To make your return: 
  • You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable.
  • In order to make a return, please refer to our Return Policy above to ensure that your return meets the criteria stated. 
  • Next, complete the Return Form on this page and include it in the box with the items you are returning. 
  • Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label. 
  • Once your package is received please allow 5business days for return processing. When your return is processed you will be emailed a notification once your return is received. We refund returns within 10 days of the return being processed. It will take 7-10 business days for your personal bank to refund the money to your account. Refund to Credit Card:
  • Unworn/unaltered merchandise may be returned for a full refund within 14 days of the day you receive your package.
  • Refunds will be processed on the same card used for the original transaction. Online Credit: 
  • Merchandise may be returned for online credit within 14 days of the day you receive your package. 
  • An online code will be emailed to the email address provided on the return form. If the order is returned past the 14 day limit or does not fit the return guidelines, the items will be sent back to you and a standard shipping charge will be applied to your card. You may not return:
  • SALE/CLEARANCE items.
  • All sales on SALE/CLEARANCE items are FINAL SALE. Exchanges: We recommend placing a new order for any items you want and sending back any return items to be processed for either a refund or online credit. Trouble with your order?
  • Please inspect your order immediately upon receipt. If you believe you have received DEFECTIVE merchandise you must contact us within 3 days of receipt. NO EXCEPTIONS.
  • If you were sent incorrect items or are missing items from your order please contact our customer service department at customerservice@ablackdress.com Questions? Please e-mail us at customerservice@blackdress.com